I know that I already posted once today, and lately, a double post from me is highly unusual. However, I have this uncontrollable desire to share something with you all. It's going to be a tad longer than my most recent posts, but I promise... it's worth the read!
Sometimes I have to really bite my tongue when it comes to talking about my job. Once you get me started on it, there's no stopping. I go off on a crazy rampage about all the stupid stuff that we see in the ER, and quite a few people seem to get this twisted misconception that I am some "bad ass chick who doesn't care about anyone and will never have enough compassion to work in the medical field." So, I'd like to take a moment and inform you that this is indeed... false! I am a very caring and compassionate person. I am definately one to wear my heart on my sleeve. People just need to realize how different things are in the ER. I've never known exactly how to explain it until a few days ago when I noticed an e-mail hanging up on the wall of our break room. It was 2 1/2 pages long, but I am so glad I took the time to read it. I'm not sure who came up with it. All I know is that it was written by a nurse who works in an ER. I am going to share this article. If you work in the medical field, you will agree with it. And if you're not a nurse... and have never been to an ER before.. just remember this for future reference. But if you don't have a sense of humor or are easily offended, I suggest you don't read any further into this post.
Before you come to the ER...
At any given time, one nurse has four patients. There is a law (similar to Murphy's) in the ER, one of these patients will be truly sick, one will be whining constantly, one will be homeless, and the last will be delightful. Please don't be the whiner.
Understand that your definition of sick is not necessarily the ER's definition of sick. If the ED staff says that someone is sick, it means that they are in the process of dying; be that a massive stroke, heart attack, hemorrhage, or wound. A toothache is not sick. Painful, but not sick.
The waiting room does not operate on a first come, first serve basis. The little old lady that looked okay to you probably went in first because she was having a massive heart attack. I don't know what's coming through the door 30 seconds from now, so I don't know when you will see a doctor for your hangnail. Telling me that you have a hair appointment at 2:00 doesn't mean you'll make it in any sooner. It does not help to call ahead for the wait time or reservation. If you are well enough to complain about the wait, you are well enough to go home. Do not call 911 from the waiting room. If you come to the ER by ambulance for a splinter in your foot, you will be directed to the waiting room. Now is the time to start working on your ride home.
The ER is not for primary care. If you have any of these three, go to your own doctor in the morning: a cold, the flu, or a stomach virus. Call your doctor for a refill before you run out of medicine. The ER is not for well-child checkups. Just because one has a fever doesn't mean all six kids should be evaluated. And please give your child Tylenol before bringing him in, don't let the fever remain high just so I believe he has one. When I ask your child to rate his pain, don't point to the 10 and say "you feel like this one, don't you honey?" Don't ask me to dispense Tylenol to you at discharge, it's illegal. No, I don't know how you are going to pay for it on your own. One suggestion is to forgo the 2 inch acrylic nails and hair extensions, then you might afford some Tylenol for your childs fever.
Don't be dramatic. We usually know within minutes if your complaint is legit. We know how many times you have been to the ER and why. Do not lie to us about your recreational activities such as; smoking, drinking, and illicit drug use. I am not the police, I'm only asking in case my chart gets audited. Don't tell me you have only had "two beers" as the police are dragging your butt in from an MVC. Please keep your story consistant, don't change up the details with the triage RN to primary RN to MD.
Please make an effort to know your history and medications. Don't utter the words "it should be in my record." I cannot identify which pills you take even if you describe the size and color. Don't get upset if I ask for your allergies everytime I give you a medicine, but try to be more specific than "some antibiotic." And just because your stomach gets a little upset when you take Asprin does not mean you are allergic to it. If you are here tonight because you seized after not taking your Dilantin, don't whine to me about how much the IV Dilantin burns. Either take your meds or tell your family not to call 911.
Don't come in for nausea and vomiting and then refuse IV placement, because we cannot help you. Please do not tell me how many attempts at your IV I can have. I will not deliberately miss the first time as I do not get paid extra for every IV I start. I am not going to call anesthesia or IV team before I look at your arms. I am not going to use numbing medication first. I can't always use a butterfly needle. And for God's sake I am not letting you start your own IV even though you know where the really good veins are. If you complain about the number of attempts, you best be sure we are taping the **** out of your arm to prevent it from being pulled out.
Do not ask me "are you going to keep me?" as I walk you back from the waiting room. I do not have X-ray vision, I cannot analyze your blood through your body, and I cannot read the doctor's mind. If you come in with abdominal pain, nausea, or vomiting, I am not giving you anything to eat or drink until all your tests and scans return normal. I know that you haven't had anything to eat all day long, but if your girlfriend brings you a Big Mac, I will have no sympathy when you start to vomit again. Please aim for the trashcan or emesis basin, not the floor or my shoes. And I cannot give your girlfriend Tylenol for her headache, nor can I give her a work excuse because she was here with you all night.
If you interrupt my introduction with a request for a warm blanket, something to eat and drink, and the bedpan, you automatically move to the bottom of my priority list. Don't send your grandma in with a robe, full dress, and pantyhose on and wonder why we aren't able to get her undressed before she pees all over herself. If you see someone pushing a big red cart down the hallway at full speed and you hear bells going off, do not step out of your room to ask for coffee or pain meds or the bedpan. No, I will not give you a portable oxygen tank so you can go outside to smoke. Beware, if you are outside smoking when the doctor comes in, you may come back to find yourself discharged, you'll have to sign in all over again. But don't leave with your IV in, we will send the police to bring you back to have it removed. Don't threaten me that you are going to leave AMA if you don't get XYZ, because the paperwork is much faster to prepare than a regular discharge.
If you plan on committing suicide, learn how to do it right the first time. And don't call 911. Don't play possum, I can get very personal with a foley catheter really quick. If you can breathe well enough to scream "I can't breathe!" you are breathing juust fiine. If you complain that the blood pressure cuff is too tight or the IV needle is hurting, then you are not in that much pain. The fact that you are lying in bed moaning does not lead me to believe you are more sick. It is my experience that there is an inverse relationship to the loudness of the vomiting and seriousness of the illness. Your migraine complaint loses all validity when you are sitting up with the light on watching TV, eating, and laughing with your friends on the cell phone. Don't rate your pain 10/10 when you were sleeping or can barely stay awake. If you are already on Vicodan, Lortab, and Oxycontin and that isn't controlling your pain, there's nothing else we can do for you, go to the pain clinic. And if you are allergic to Toradol, Demerol, and Morphine, don't bother to tell me that Dilado?... Dilalla?.. is the only thing that works for you. If you know what pain meds to ask for, then you know too much.
Don't call your relatives on the phone to tell them we are mistreating you for not completely controlling your pain and have them call us and threaten us with the old "I know someone!" line. If you tell us that you have sued this hospital once before and you think it is a bad hospital, you can bet we will chart every word verbatim. Standing and glaring at the door of the exam room only makes us move slower. For every cross-armed, squinty-eyed, throat-clearing, and heavy exhalation, there will be another 5 minutes tacked on. If you bring your children into the ER with you, pack a bag of diapers and formula. And it is not cute to see them crawling around on the floor, do you want to know what fell there 30 minutes ago?
Please do not complain about being pulled into a hallway stretcher, you are probably not dying. And if you are dying, I will be able to see when it happens and get the accurate TOD. I have no idea when your bed upstairs is going to be ready, but believe me, as soon as it is, you are going to be on your way up.
My humble suggestions for patient satisfaction...
A vending machine just outside the hospital doors. Patient slides insurance card or just hits a button that says "yeah right, I'm not paying," and then makes a selection.
Press one for narcotic of choice: a-Percocet b-Dilaudid c-Demerol d-Fentanyl e-Xanax
Press two for work excuse
Press three for pregnancy test
Press four for antibiotic
Press five for personal baby sitter/granny sitter
Press six and speak into machine for somebody to listen to you whine
Press seven for warm blanket and turkey sandwich
Press eight for med refills